Careers

Office Receptionist

Overview of Responsibilities

The core objective of this role is one of hospitality, ensuring clients are greeted on the phone and in the office in a prompt and friendly manner, as well as making their visit to the office comfortable.

Below is a non-exhaustive list of the regular and day-to-day tasks that the OE will be responsible for completing. To support the firm undertake its professional and client obligations, the OE may be required to undertake additional tasks to the below list.

 

1. Client services

• Answer the main office phone and forward calls to the relevant person.
• Monitor the admin email address throughout the day and forward correspondence to the relevant internal contact.
• Open morning mail, log it in the incoming mail log, scan it into NetDocuments and distribute.
• Monitor the outgoing mail tray, scan the letters attached to the enclosures into NetDocuments, log the mail in the outgoing mail register and log the mail disbursements in ActionStep.
• Book couriers and agents as directed by the fee earners, Legal Secretaries or Operations Manager.

 

2. Meetings

• Check the meeting room calendar at least every half-day and set up the meeting rooms with still and sparkling water, check the AV equipment is turned on and that the relevant Videocon equipment is ready.
• Order catering as directed by lawyers, Legal Secretary or Operations Manager.

 

3. Office care

• Turn on the dishwasher at the end of office hours.
• Turn on music in reception.
• Empty the dishwasher each morning.
• Fill the paper in all printers each morning.
• Arrange ShredX collection.
• Monitor and order office stationery.
• Monitor and order kitchen supplies.
• Tidy meeting rooms throughout the day.

 

Experience, qualifications and skills

Rouse recognises that experience its employees bring from outside the legal industry strengthens the firm’s capabilities and multi-culture. As such, experience in the legal industry is not essential, we welcome applications from individuals who can show evidence that they will extend Rouse’s warm welcome to all external parties, on the phone and in the office.

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